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Grievance Redressal Mechanism

AGI Moneey (by Agiwal Fintech Private Limited) is committed to resolving user complaints promptly and transparently.

1. Nodal & Grievance Officers

Nodal Officer:

Name: Nisha Saini

Email: surmitinvestment91@gmail.com

Phone: +91 9910883981

Grievance Officer:

Name: Deepak Rawat

Email: surmitinvestment@gmail.com

Phone: +91 9953616633

2. How To Raise A Complaint

  • Email: Send your complaint to surmitinvestment91@gmail.com with the subject line: "Complaint – [Your Name] – [User ID]".
  • Phone: Call +91 9953616633 (Monday–Friday, 11:00 AM – 6:00 PM).
  • Post:

    Agiwal Fintech Private Limited

    Attn: Grievance Officer

    Reg Office: 506, 5th Floor, World Trade Centre,

    Barakhamba Lane, Connaught Place, New Delhi-110001

3. Redressal Timeline

  • Acknowledgement: Within 48 hours
  • Resolution: Within 30 days (or communicated delay if applicable)

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