Grievance Redressal Mechanism

AGI Moneey (by Agiwal Fintech Private Limited) is committed to resolving user complaints promptly and transparently.

1. Nodal & Grievance Officers

Nodal Officer:
Name: Nisha Saini
Email: surmitinvestment91@gmail.com
Phone: +91 9910883981

Grievance Officer:
Name: Deepak Rawat
Email: surmitinvestment@gmail.com
Phone: +91 9953616633

2. How to Raise a Complaint

• Email: Send your complaint to surmitinvestment91@gmail.com with the subject line: "Complaint – [Your Name] – [User ID]".
• Phone: Call +91 9953616633 (Monday–Friday, 11:00 AM – 6:00 PM).
• Post:
  Agiwal Fintech Private Limited
  Attn: Grievance Officer
  Reg Office: 506, 5th Floor, World Trade Centre,
  Barakhamba Lane, Connaught Place, New Delhi-110001

3. Redressal Timeline

• Acknowledgement: Within 48 hours
• Resolution: Within 30 days (or communicated delay if applicable)